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Article Title:
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How Smaller Merchants Can Often Out-Perform The Giant Retailers
Article Description:
====================
These days it seems like everyone is looking for ways to save
money. One way people try to save money is by looking for
bargains online. Popular online stores like Ebay and Overstock
are just a couple of examples of where people go to try and save
money on their purchases. Although these online stores may be
popular and have name recognition, there are some drawbacks to
making purchases from them.
Additional Article Information:
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985 Words; formatted to 65 Characters per Line
Distribution Date and Time: 2006-09-21 10:49:00
Written By: Ray Buendia
Copyright: 2006
Contact Email: mailto:ray.buendia@thephantomwriters.com
For more free-reprint articles by Ray Buendia, please visit:
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How Smaller Merchants Can Often Out-Perform The Giant Retailers
Copyright � 2006 Ray Buendia
Easy Shop And $ave
http://www.EasyShopAndSave.com
These days it seems like everyone is looking for ways to save
money. One way people try to save money is by looking for
bargains online. Popular online stores like Ebay and Overstock
are just a couple of examples of where people go to try and save
money on their purchases. Although these online stores may be
popular and have name recognition, there are some drawbacks to
making purchases from them.
Not All Discount Products Are Created Equal
Online retailers such as Overstock are able to offer discount
products because those products are typically closeout goods.
These could be products that are overproduced by companies, or
items that are available due to company specific issues. Company
specific issues can include company downsizing, relocating to new
facilities, or unplanned reductions in inventory. Sometimes, they
are products that were defective. And on other occasions, they
could simply be products that got a bad reputation in the media,
and the manufacturer is just looking to cut its losses.
What this means to you, as a consumer, is that while you can buy
these products at deep discounts, these products are not always
of the best quality and may not offer any warranty or replacement
parts if you have a problem with the product. Most smaller online
retailers do not sell closeout goods, and they are able to offer
the continued service that you expect when making purchases.
When people shop on Ebay, the items being sold may be brand new
in the box, or they may be used. This means that you never know
exactly what you are getting as far as quality goes. Used items
may have been damaged, or the life expectancy of the product may
have already been used. Even when you are getting products that
are still new in the box, these products may actually be a year
or two old. Closeout products can be shipped from the docks where
they arrive into the country to one retailer, who discounts them
to another retailer and so on, until they are sold on Ebay.
Sometimes, by the time the product actually reaches the
end-consumer, the manufacturer will no longer honor their
original product warranty.
Another issue that people face when buying on Ebay is that they
never know exactly what they are getting until they receive the
item. When you buy from individuals, you face the same problems
as you would when you make any type of purchase from an
individual offline. You can run into scam artists, people selling
less than quality products, people who are selling products that
are damaged, etc. Many people are wary of making their purchases
from places like Ebay, because once the transaction is completed,
there is rarely follow-up services available and there is no
place to go to get the product's warranty honored. If the
product that you purchase is defective or no longer works after
two weeks, you generally have little recourse for getting the
product replaced or repaired.
These are just a few of the reasons that smart consumers are
turning to smaller online retailers to find their discount items.
When you shop with a reputable company, you can be sure that you
are going to get brand new products that are not damaged, and
that you have a quality company that will assist you if there is
ever any problem with any of the products that they have sold to
you.
These smaller online retailers are working very hard to acquire
your business, and because of this they will also work very hard
to make sure that you are 100% satisfied as a customer. They do
this with their exceptional customer service, quick response
times to inquiries, low prices, etc.
Quality Reputation
Smaller online retailers are often members of the Better Business
Bureau (BBB). The Better Business Bureau is a way that companies,
both online and offline, are able to show potential customers
that they are not simply a fly-by-night operation, that they are
known for selling quality goods and services, and they stand
behind what they sell. Since the Better Business Bureau is a
third party evaluator, consumers tend to place a lot of faith in
their evaluation of the retailers. If you, as a consumer, ever
have any concerns about the quality of the company that you are
considering doing business with, it is a good idea to contact the
Better Business Bureau and see if there have ever been any
complaints made to them about the company and if the Better
Business Bureau found these claims to be valid or not.
Response Time
There are many smaller retailers on the Internet that offer as
good, if not better deals than what you will find at the large
retailers such as Overstock, Ebay, Sears and J.C. Penneys. One
reason that people are paying more attention to the smaller
online retailers is that they are providing better customer
service. The mammoth online stores have a difficult time keeping
up with the demands of their customers, because they have so
many. This means that when you attempt to contact customer
service that it may be a day or more before you get a response.
A smaller online retailer can offer quicker response times and
more personalized customer service. In fact, one such retailer
EasyShopAndSave.com , is able to offer a 1 to 4 hour response
time, which is a much quicker response time than the larger
companies are able to offer.
As you can see, there are many advantages to choosing smaller
online retailers. These advantages will not only save you money
on the items that you purchase, but will also help you to feel
comfortable with the purchases that you make. You can rest
assured that you will be getting the professional customer
service that you are seeking and that these online retailers will
stand behind the products that they are selling to you.
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Ray Buendia is the owner of Easy Shop And $ave,
http://www.EasyShopAndSave.com , where you can find
Brand Name Products @ Wholesale Prices. Serving more
than 60 product categories, they can help you buy
the products you want from more than 40 different
manufacturers.
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