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Article Summary: The one thing that can ruin a teleclass, seminar, or
conference is a newbie using the wrong equipment, not putting them-
selves on mute -- or worse a disruptive student. And it's our place
to teach them how to act on our calls.
Word Count: 1050
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Your Cooperation Please! TeleSeminar Etiquette
The great thing about a TeleSeminar is that you can attend
in your fuzzy slippers without leaving your home or office.
Unfortunately, your home or office can be the potential
downside because distractions can split your focus and
cause you to disrupt the call.
Did you ever read "All I Really Need to Know I Learned in
Kindergarten"
Fair." "Clean Up Your Own Mess." Well, life and
TeleSeminars follow the same rules. If we all play nice and
are aware of a few simple things, you and everyone else
will have a great experience.
1. Entering the Arena.
Once you register for the TeleSeminar, email the leader if
you have questions about the process or the class.
Being on time shows consideration for the leader and the
others in the group. The first thing you'll do is call the
pre-assigned number at least 3 minutes before class time.
Then enter the pin code, followed by #. Synchronize your
watch with a reliable source, such as
http://www.TimeAndD
The leader knows when someone's arrived because there's a
click on the line. For the first minute or so of the
TeleSeminar, the leader will usually say something like,
"Welcome to the call. What's your name and where are you
calling from?" At this point you get to chime in.
Unless the leader asks, don't announce yourself if you are
late for the call.
2. Shhhhh! We're Trying to Pay Attention.
No one can see you, but we can hear you, and every noise in
your office or home comes across the phone in stereo, so
call from a quiet location. Yup, even the paper shuffling,
the keyboard-clicking, a co-worker talking on the phone,
you going to the bathroom, a flushing toilet, or a baby
fussing will be heard by the entire group and cause the
speaker not to be heard.
If you can't call from a quiet location, or if there's a
temporary interruption in your space, mute your phone. That
will limit your participation in the call and isn't ideal.
But if you have to do it, use the mute button on your phone
or, if you don't have a mute button, just press 6 to
temporarily mute the call. (When your noise is gone, press
*6 again.)
3. Essential TeleSeminar Gear
Always have your water and snacks ready so you're not
running off to the kitchen in the middle of the call. (No
eating on the call unless your phone is muted.) Be ready
with writing paper, pens, and the materials the leader sent
beforehand. And be prepared with questions you want to ask
at the appropriate time.
4. Speakers and Cells and Computers, Oh My!
Speakers, cell phones, and computer phones all cause
distractions. If you have to use 'em, you'll have to mute
yours for the entire call as soon as you log in, which
means you won't be able to participate. (Refer to Tip #2
for instructions on how to mute your phone.)
5. Mission Critical
These are all critical to the clarity of the call:
--Turn off three-way calling.
--Don't put your phone on hold at any time during the call.
--Disconnect any fax machines attached to your phone.
--Take care of your, um, personal comforts before the call.
--Tell your friends not to call you; ask your
children/spouse/
--And a final biggie: Don't record the call. This is a
violation of copyright. Often the seminar leader will be
recording the call for a future product offering.
All of this stuff is disruptive. Bottom line: Play nice,
and everyone will have a good time and learn lots of stuff.
6. Don't Try to Impress Us with Your Multitasking Skills
Yes, we know you can write that proposal while watching
Larry King, braiding your daughter's hair and cooking
dinner. However, save all that till after the call, and
bring your mind and full energy and attention to the
seminar.
7. Interacting on the Call
Most times, interaction between students and the leader is
appreciated at the appropriate times.
--Use the three-time rule by keeping your comments or
questions to 3 times during the call to allow others to
talk.
--Wait until the speaker asks for questions. If you have a
question while the speaker's talking, write it down so
you'll have it ready at the appropriate time.
--When you ask a question, start with your name: "This is
Bob." This gives everyone a vocal cue that someone wants to
speak and who it is. Then say what you want to say.
--Keep your comments short and relevant so others have a
chance to participate.
--Most leaders don't mind emailed questions after the call.
If your questions warrant a consultation, we'll tell you
that, too.
8. Keep It Positive, Dude
Even if someone says something you disagree with, do not
say, "That's just plain wrong" or "I take exception to
that." Instead, add your positive comments or suggestions
in addition to whatever has been said.
9. R-E-S-P-E-C-
Moving from kindergarten to Aretha Franklin -- all your
seminar leader needs is a little respect. Seminar calls are
timed, and there is an agenda. Don't be the student who
needs more attention, who interrupts a lot, or who always
adds to the answers of others or to the teacher's comments.
If for some reason you have to leave early -- just leave.
Don't tell the entire class you're leaving. Just leave
quietly. Anything else disrupts the class.
10. It's Over When it's Over
At the end of the seminar, the leader will usually make an
announcement, ask students to help end the call by
answering a question, or something to that effect. Don't
hang up early unless you have to. And when the class is
over, simply say goodbye and hang up.
These ten tips will make for an enjoyable, educational,
distraction- and disruption-free TeleSeminar for you and
for the leader and other participants.
C 2006 Maria Marsala, long-time Certified TeleClass Leader,
and Business and Marketing Strategist. Independent Service
Professionals, Business Owners and Agents: enjoy business
and marketing classes from the comfort of your
home or office by visiting
http://www.Elevatin
learn the next dates for the Produce Your TeleSeminar &
Create Your Own Products TeleSeminar, coming in 2007.
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