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Article Title:
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Speed Business Processes with Workflow Automation
Article Description:
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Does your business manage routine tasks that follow a prescribed
cycle? If so, then you are practicing workflow management. In
1996, the Workflow Management Coalition defined workflow as...
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370 Words; formatted to 65 Characters per Line
Distribution Date and Time: 2006-10-04 12:00:00
Written By: Anne Sych
Copyright: 2006
Contact Email: mailto:marketing@novosolut
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Speed Business Processes with Workflow Automation
Copyright (c) 2006 Anne Sych
Novo Help Desk Software
http://www.novosolu
Does your business manage routine tasks that follow a prescribed
cycle? If so, then you are practicing workflow management. In
1996, the Workflow Management Coalition defined workflow as "The
automation of a business process, in whole or part, during which
documents, information or tasks are passed from one participant
to another for action, according to a set of procedural rules."*
The workflow process has been in practice for many years.
Employees would be assigned a task, and then after completing
their responsibility hand it off to the next in line who would
perform his/her function and the process would continue until the
last task was completed. While manual workflow provided some
practical benefits, it was limiting in its ability to effectively
manage processes. A breakdown in one part of the process would
affect the whole process. Tracking a task was problematic as it
was difficult to know the status of a given task in process. And
time management was difficult if not impossible to control.
These business processes were dependent on people and their own
scheduling practices to complete the workflow cycle.
Well times have changed and modern workflow technology is able to
provide automation to even the most multifaceted tasks. Today's
workflow systems can now handle very complex series of processes
involving multiple users and events. Within the workflow
software, business "rules" are initially created to define
prescribed scenarios. If "this" happens, then do "this", when
"this" happens do "that". Tasks, events, workers / departments,
etc. are scheduled into the process and assigned their respective
duty. Task components can be divided and assigned simultaneously
to execute the process, and best of all tasks can be tracked so
administrative personnel can better manage the tasks.
Sophisticated reporting allows management to not only track
tasks, but also to access valuable information like completion
times, problem areas, and desired notifications as prescribed in
the set up. Not only are workflows performed in a more efficient
manner, but the result is a faster workflow completion cycle.
This technology is changing the way many companies manage their
workflow providing more efficient and faster workflow processes.
Workflow components are often integrated with knowledge base and
help desk support software systems.
* Workflow: An Introduction, Rob Allen, www.wfmc.org
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Written by: Anne Sych, Marketing Manager for Novo Solutions, Inc.
Novo Solutions, Inc. is an Independent Software Vendor (ISV)
in Virginia Beach, Virginia specializing in Customer Support
Software. Free trial versions of the Novo Help Desk Software,
Knowledge Base Software and suite of web-based Customer Support
Solutions are available. Contact: sales@novosolutions
more information. http://www.novosolu
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