*****************************************************************
Message delivered directly to members of the group:
internet_marketing_articleblaster@yahoogroups.com
*****************************************************************
Please consider this free-reprint article written by:
Kurt Mortensen
==================
IMPORTANT - Publication/Reprint Terms
- You have permission to publish this article electronically in
free-only publications such as a website or an ezine as long as
the bylines are included.
- You are not allowed to use this article for commercial
purposes. The article should only be reprinted in a publicly
accessible website and not in a members-only commercial site.
- You are not allowed to post/reprint this article in any
sites/publications that contains or supports hate, violence,
porn and warez or any indecent and illegal sites/publications.
- You are not allowed to use this article in UCE (Unsolicited
Commercial Email) or SPAM. This article MUST be distributed in
an opt-in email list only.
- If you distribute this article in an ezine or newsletter, we
ask that you send a copy of the newsletter or ezine that
contains the article to askkurt[at]persuasioninstitute.com
(replace [at] with @)
- If you post this article in a website/forum/blog, ALL links
MUST be set to hyperlinks and we ask that you send a copy of
the URL where the article is posted to
askkurt[at]persuasioninstitute.com (replace [at] with @)
- We request that you ask permission from the author if you
want to publish this article in print.
The role of iSnare.com is only to distribute this article as
part of its Article Distribution feature (
http://www.isnare.com/distribution.php ). iSnare.com does NOT
own this article, please respect the author's copyright and
this publication/reprint terms. If you do not agree to any of
these terms, please do not reprint or publish this article.
==================
Article Title: The Art Of Listening
Author: Kurt Mortensen
Word Count: 786
Article URL: http://www.isnare.com/?aid=90182&ca=Marketing
Format: 64cpl
Author's Email Address: askkurt[at]persuasioninstitute.com
(replace [at] with @)
Easy Publish Tool: http://www.isnare.com/html.php?aid=90182
================== ARTICLE START ==================
Good listening is not just looking at someone and nodding your
head in agreement. You have to acknowledge what is being said
and let the other person know that you understand. The more you
can acknowledge what is being said, the greater ability you have
to persuade and influence. Why? Because the person speaking with
you will feel important and understood (Law of Esteem). Why is
listening so difficult for most of us? Why is it that when two
people get together and talk, they both walk away with two
completely different views about the conversation?
Active sincere listening leads to more sales increased income
and greater enjoyment from the sales profession.
You can't make a favorable impression if you don't listen
- Unprofessional
- Sign of indifference
- Increases Tension
Fortune 500 companies commonly require listening training, even
though many employees think it's a waste of time. The truth is,
poor listening skills account for the majority of people's
communication problems. Dale Carnegie asserted many years ago
that listening is one of the most crucial human relations
skills. Listening is how we find out people's code,
preferences, desires, wants, and needs. It is how we learn to
customize our message to our prospects.
Top Five Challenges to Listening Effectively
* Thinking About Our Response. Instead of thinking about what
the other person is saying, we often think about what we
personally want to say next or where we want the conversation
to lead. We are mentally planning our own agenda and game plan.
In effect, we patiently wait our turn to talk but we never have
give and take between the two parties.
* Not Concentrating. We talk at a rate of 120 to 150 words per
minute, but we can think 400 to 800 words per minute. This
allows us time to think in between words that are being said.
We can pretend to listen while really thinking of something
else.
* Jumping to Conclusions. Sometimes we assume we know exactly
what the other person is going to say next and we begin forming
reactions based on those assumptions. We start putting words
into the other speaker's mouth because we are so sure of what
they mean.
* Prejudging the Speaker on Their Delivery and Personal
Appearance. We can judge people by the way they look or speak
instead of listening to what they say. Some people are so put
off by personal appearance, regional accents, speech defects,
and mannerisms that they don't even try to listen to the
message.
* Lack of Training. Some people just honestly and truly don't
know how to listen effectively, even if they want to. If they
haven't ever had any training or guidance in how to listen
effectively, they may not be accustomed to or even realize the
mental effort or level of involvement really required to do so.
75% of top people in sales are introverts
- Low key
- Easy going
- Love to listen
- Interested in the thoughts and feelings of others
Listening causes people
- Relax
- Open up
- Feel comfortable
- More secure
If you know how to listen, you'll always know what someone is
thinking and what they want from you. Listed below are the
insider secrets for effective listening. Follow these
guidelines, and you'll always be able to get below the surface
of your audience:
1. Give them your undivided attention. They are the most
important people in the world to you at this time--make them
feel that way. Don't get distracted by your surroundings. Stop
talking and concentrate on them.
2. Look them directly in the face while they are talking. Lean
forward to indicate interest and concern. Listen calmly like
you have all the time in the world.
3. Show sincere interest in them. There is no need to talk.
Just nod your head and agree with verbal sounds like "uh huh."
Don't interrupt and listen for main points.
4. Keep the conversation going by asking questions. Prompt more
information from them by repeating their phrases.
5. Use silence to encourage them to talk. You have heard that
silence is golden. Being silent encourages your prospects to
talk about themselves and reveal truths that will help you in
the persuasion process. Pausing for silence shows you are
interested in your audience and stimulates interest in the
conversation.
6. Pause before replying or continuing. Wait three to five
seconds and reply thoughtfully. Don't leap in, even if you know
the answer. When you pause, it shows the other person you
consider what they are saying is valuable.
About The Author: Kurt Mortensen�s trademark is Magnetic
Persuasion; you should attract customers, just like a magnet
attracts metal filings. Claim your success and learn what only
the ultra-prosperous know by going to
http://prewealth.com/mistakestoavoid and get my free report "10
Mistakes that Cost You Thousands."
Please use the HTML version of this article at:
http://www.isnare.com/html.php?aid=90182
================== ARTICLE END ==================
For more free-reprint articles by Kurt Mortensen please visit:
http://www.isnare.com/?s=author&a=Kurt+Mortensen
Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/internet_marketing_articleblaster/
<*> Your email settings:
Individual Email | Traditional
<*> To change settings online go to:
http://groups.yahoo.com/group/internet_marketing_articleblaster/join
(Yahoo! ID required)
<*> To change settings via email:
mailto:internet_marketing_articleblaster-digest@yahoogroups.com
mailto:internet_marketing_articleblaster-fullfeatured@yahoogroups.com
<*> To unsubscribe from this group, send an email to:
internet_marketing_articleblaster-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
No comments:
Post a Comment